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Privacy Policy

Last updated: 21 August 2019

Welcome to the Privacy Policy of Polar Bear Language SARL (“we/us”). We are a limited liability company (société à responsabilité limité) registered in France with company number 847543212 RCS Nanterre and our registered office is at 67 route des Fusillés de la Résistance 1940 1945, 92150 Suresnes, France.

We are committed to protecting and respecting your privacy.

This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We may collect and process the following data about you:

  • Details of transactions we carry out for you through our site or by email or other correspondence

  • If you contact us, we may keep a record of that correspondence and any information you provide in it, such as a note of your contact details

  • Information that you provide by filling in forms on our site www.polarbearlanguage.com (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them

  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access

Where we store your personal data

 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff or suppliers maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use your information

We may use information held about you in the following ways:

  • To carry out our obligations arising from any contracts entered into between you and us.

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

  • To provide you with information, services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

  • To notify you about changes to our service.

 

We may also use your data, or permit selected third parties to use your data, to provide you with information about our services which may be of interest to you.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous sale to you or for which we have entered into a framework agreement with you for the provision of services.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this or where we have entered into a framework agreement with you for the provision of services.

Disclosure of your information

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Polar Bear Language SARL, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and analysis. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

 

They enable us:

  • To estimate our audience size and usage pattern

  • To store information about your preferences, and so allow us to customise our site according to your individual interests

  • To speed up your searches

  • To recognise you when you return to our site

 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

How we use cookies

 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can disable the use of cookies by changes your browser settings to reject cookies. In doing so, some of the website services may no longer function properly.

Your rights, including access to information

 

We take all precautionary steps to guarantee the security, integrity and confidentiality of your personal data in compliance with the European General Data Protection Regulation (EU) 2016/679 (“GDPR”), in relation to the processing of personal data and the free movement of such data.

You are entitled to access, modify, erase or object to the processing of the personal data that we hold, in accordance with the GDPR. Please send your request directly to us via email to katherine@polarbearlanguage.com and we will act upon this as soon as possible, within a maximum of one month from the date of your request.

You also have the right to lodge a complaint with the supervisory body in the France or in the country where you live.

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Changes to our privacy policy

 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

 

If you have any questions, comments or requests regarding this privacy policy please feel free to contact us at katherine@polarbearlanguage.com