Last updated: 21 August 2019
We are committed to protecting and respecting your privacy.
This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we may collect from you
We may collect and process the following data about you:
Details of transactions we carry out for you through our site or by email or other correspondence
If you contact us, we may keep a record of that correspondence and any information you provide in it, such as a note of your contact details
Information that you provide by filling in forms on our site www.polarbearlanguage.com (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access
Where we store your personal data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we use your information
We may use information held about you in the following ways:
To carry out our obligations arising from any contracts entered into between you and us.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about our services which may be of interest to you.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous sale to you or for which we have entered into a framework agreement with you for the provision of services.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this or where we have entered into a framework agreement with you for the provision of services.
Disclosure of your information
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and analysis. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
They enable us:
To estimate our audience size and usage pattern
To store information about your preferences, and so allow us to customise our site according to your individual interests
To speed up your searches
To recognise you when you return to our site
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Your rights, including access to information
We take all precautionary steps to guarantee the security, integrity and confidentiality of your personal data in compliance with the European General Data Protection Regulation (EU) 2016/679 (“GDPR”), in relation to the processing of personal data and the free movement of such data.
You are entitled to access, modify, erase or object to the processing of the personal data that we hold, in accordance with the GDPR. Please send your request directly to us via email to firstname.lastname@example.org and we will act upon this as soon as possible, within a maximum of one month from the date of your request.
You also have the right to lodge a complaint with the supervisory body in the France or in the country where you live.
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.